Winash Rest Home

In-charge  : Mrs Heather House

Phone : (01275) 873129

Address  : 9 Albert Road, Clevedon, Somerset, BS21 7RP

Winash Rest Home, a residential care facility for older individuals, underwent a comprehensive assessment from January 11 to January 24, 2024, including an on-site visit. The facility was evaluated based on five key quality statements related to safeguarding, risk management, staffing, independence, and equity in experiences and outcomes.

Ratings Summary: The overall rating for Winash Rest Home remained 'Good', consistent with the previous inspection. However, specific areas requiring improvement were identified, particularly in the management of Mental Capacity Assessments, Deprivation of Liberty Safeguards (DoLS) referrals, and formal notifications to the Care Quality Commission (CQC).

Care Quality and Resident Experience:

Residents and their relatives expressed confidence in the safety and effectiveness of the care provided. Staff were familiar with the residents and their individual needs, contributing to a supportive environment. Residents appreciated the prompt responses to assistance requests, and the staff's compassionate approach, particularly during moments of distress like panic attacks.

Environment and Activities:

The facility supports resident independence and offers various activities that cater to their interests and abilities. Residents have the freedom to engage with the community, see friends and family, and participate in activities that enhance their quality of life. This level of engagement is indicative of the home's commitment to maintaining an active and inclusive environment.

Safety and Health Management:

While the home generally provides a safe environment, there are areas where improvements are necessary. The management's oversight of Mental Capacity Assessments and the timely referral to DoLS and local authority safeguarding teams were highlighted as needing enhancement. Additionally, the process for sending formal notifications to the CQC requires improvement to ensure compliance and transparency.

Leadership and Community Links:

Staff demonstrated a good understanding of when and how to report concerns, which shows effective communication and training. However, the leadership needs to strengthen its processes regarding legal safeguards and regulatory compliance to enhance the service's overall governance and ensure the safety and rights of residents are fully protected.

Conclusion: Winash Rest Home continues to provide a high level of care, as reflected in its 'Good' rating. The residents' positive feedback about their independence and the quality of care underscores the facility's strengths. Nonetheless, addressing the identified issues related to legal safeguards and regulatory notifications is crucial for maintaining the quality of care and ensuring compliance with health and social care standards. With these improvements, Winash Rest Home can better safeguard its residents and potentially enhance its overall service quality.