In-charge : Mrs Claire Morgans
Phone :
Address : 7 South Crescent, Hartlepool, Cleveland, TS24 0QG
The Crescent, a care home without nursing, provides residential services to up to six individuals with learning disabilities in Hartlepool. The home operates from an adapted building and was inspected unannounced to evaluate compliance with the Health and Social Care Act 2008. The inspection team reviewed the service's adherence to legal requirements, care quality, and overall management.
Ratings Summary: Following the inspection, The Crescent maintained its 'Good' rating, demonstrating continued compliance with regulatory standards and effective service delivery. Significant areas of assessment included safeguarding, staff recruitment, and resident engagement, with particular focus on supporting those with learning disabilities and autism.
Care Quality and Resident Experience:
Residents at The Crescent experience a high level of personalized care, characterized by respect, dignity, and encouragement of independence. The service ensures that residents have significant control over their lives, with staff supporting them in the least restrictive ways possible. Activities are tailored to individual interests and extend beyond the home into the community, enhancing the quality of life and social engagement. Feedback from residents and their relatives indicates high satisfaction with the care provided, reflecting the staff’s commitment to fostering a supportive and empowering environment. This approach aligns with the 'Right support, right care, right culture' framework, ensuring that care practices meet the specific needs of people with learning disabilities and autism.
Environment and Activities:
The Crescent provides a homely and safe environment with facilities well-suited to its residents. The adapted building includes an enclosed garden, which contributes to the residents' quality of life by offering safe outdoor access. The internal setup supports the needs of individuals with learning disabilities, facilitating easy navigation and accessibility. The availability of both shared and private spaces respects the privacy needs of residents while promoting social interactions. Activities designed to match the residents' personal interests not only enhance their daily experiences but also promote integration with the local community, supporting a balanced lifestyle of indoor and outdoor engagements.
Safety and Health Management:
Safety and health at The Crescent are managed proactively with effective systems to safeguard residents from abuse and manage medication safely. Staff are well-trained in recognizing and responding to abuse, and there are robust procedures for reporting and addressing potential issues. The care home adheres to up-to-date infection prevention and control guidelines, ensuring a clean and hygienic environment. The inspection confirmed that the facility has adequate staffing levels, with all staff thoroughly vetted and appropriately trained, guaranteeing that residents receive competent care. These measures underscore the home's commitment to maintaining a safe environment where residents' health and well-being are prioritized.
Leadership and Community Links:
Leadership at The Crescent is strong, with a clear emphasis on continuous improvement and best practice. The registered manager utilizes an effective quality assurance system, incorporating regular audits and feedback mechanisms to enhance service delivery. This leadership style fosters a culture of openness and development, with staff encouraged to learn from experiences and improve their care approaches. Opportunities for feedback from residents, relatives, and professionals enrich the service’s responsiveness. The management's commitment to maintaining high standards and adapting to residents' needs ensures that The Crescent remains well-integrated within the community, providing care that is both compassionate and empowering.
Conclusion: The Crescent Care Home exemplifies a well-led, safe, and responsive environment, effectively supporting residents with learning disabilities and autism. The continued 'Good' rating reflects the home’s success in providing high-quality care and upholding the principles of respect, equality, and independence. The staff’s dedication to fostering an inclusive and supportive community is evident in the positive outcomes experienced by residents, making The Crescent a commendable model of residential care.
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