In-charge : Miss Julie Ann Houseman
Phone : (01423) 871288
Address : 28 Norfolk Road, Harrogate, North Yorkshire, HG2 8DA
St Anne's Community Services - Norfolk Road in Harrogate, North Yorkshire, is a specialized care facility for autistic individuals and those with learning disabilities, accommodating up to 4 residents. A recent evaluation conducted on January 31, 2024, assessed the service across several key aspects of care.
Ratings Summary: The Care Quality Commission (CQC) rated the service as 'Good' across all evaluated categories, indicating that St Anne's Community Services - Norfolk Road effectively meets the needs of its residents while ensuring their safety and dignity.
Care Quality and Resident Experience:
At St Anne's Community Services - Norfolk Road, residents consistently report feeling secure and well-cared-for, which speaks volumes about the staff's capability in managing safety and identifying potential hazards. The proactive involvement of residents in crafting their care plans ensures that their individual needs and preferences are respected and met. This empowerment through decision-making enhances their sense of autonomy and satisfaction with the care received, establishing a solid foundation for a supportive and nurturing living environment.
Environment and Activities:
The care home encourages residents to engage in activities independently, fostering a sense of autonomy and personal growth. This environment is tailored to respect and support the individual choices of residents, allowing them to participate in and decide how they live their daily lives. By facilitating a setting that promotes independence, the staff at St Anne's not only adhere to best practices in care for autistic individuals and those with learning disabilities but also enhance residents' quality of life by ensuring their environment is both enabling and secure.
Safety and Health Management:
Safety and health management at St Anne's Community Services - Norfolk Road is underscored by a stringent staffing protocol that ensures all care personnel are not only adequately trained but also properly vetted to secure the safety and well-being of residents. The effectiveness of this approach is evident in the residents' feelings of safety and the staff's proficiency in emergency preparedness and risk management. These measures are crucial in maintaining a safe living environment and demonstrate the home's commitment to upholding the highest standards of care and safety.
Leadership and Community Links:
While specific details on leadership practices were not extensively outlined, the consistently positive feedback and high standards maintained across all care dimensions suggest strong and effective management at St Anne's. This leadership is likely characterized by a clear vision for care that prioritizes the well-being and autonomy of residents, fostering a culture of respect and inclusivity. Effective leadership is crucial in sustaining the high level of care observed and in fostering relationships with the wider community that enhance the residents' social integration and access to external resources.
Governance and Sustainability:
The governance at St Anne's Community Services - Norfolk Road reflects a well-structured approach to quality assurance and continuous improvement. The administration evidently prioritizes regular assessments and responsive adjustments to care practices, ensuring they align with evolving best practices and resident needs. This dynamic approach to governance not only enhances the quality of care provided but also ensures the sustainability of care standards, positioning the home as a reliable and forward-thinking provider in the care community for autistic individuals and those with learning disabilities.
Conclusion: St Anne's Community Services - Norfolk Road provides high-quality, responsive care to autistic individuals and those with learning disabilities, creating a safe and empowering environment for its residents. The 'Good' ratings across all key areas reflect the facility's commitment to upholding excellent care standards and adapting to the needs of its residents. By continuing to focus on person-centered care and robust safety protocols, St Anne's can ensure that it remains a supportive and inclusive place for its residents.
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