South Avenue

In-charge  : Mr William Simon Wolfe

Phone : (01332) 705136

Address  : 1 South Avenue, Chellaston, Derby, Derbyshire, DE73 6RS

South Avenue is a dedicated care home providing specialized support to individuals with learning disabilities and autism. As a facility offering a unified package of accommodation and personal or nursing care, South Avenue caters to up to 7 residents, with 6 currently housed. The recent assessment, conducted between February 6 and 15, 2024, with a site visit on February 6, aimed to evaluate the home against the Care Quality Commission's (CQC) "Right support, right care, right culture" guidelines.

Ratings Summary: The service at South Avenue maintains an overall 'Good' rating. This assessment evaluated seven key quality statements including safeguarding, risk management, staffing, independence, choice and control, and equity in experience and outcomes, all of which also received 'Good' ratings. These outcomes affirm the facility’s compliance with crucial standards that promote respect, dignity, and independence for residents.

Care Quality and Resident Experience:

South Avenue effectively safeguards its residents from abuse, with a robust system in place to assess risks to both people and staff. A keyworker system allows for regular reviews and updates to care plans, ensuring tailored support that aligns with individual needs and preferences. Relatives of the residents have expressed confidence in the safety and efficacy of the services provided. The facility champions the autonomy of its residents, ensuring they have maximum choice and control over their lives within the least restrictive framework possible.

Environment and Activities:

Residents of South Avenue are supported in leading fulfilling lives through personalized care plans that detail their daily routines and preferences. The home's environment fosters a sense of inclusion and respect, where staff members are well-acquainted with each resident, facilitating a supportive and understanding community. Residents are encouraged to engage in hobbies and maintain relationships with friends and relatives, enhancing their social interaction and overall well-being.

Safety and Health Management:

The care home ensures that all staff are adequately trained, with specific focus on meeting the unique needs of each resident. This includes up-to-date training on how to effectively support those with learning disabilities and autism, underpinned by guidance from external healthcare professionals. Safe and effective staffing levels further contribute to the home's ability to provide consistent and attentive care.

Leadership and Community Links:

South Avenue promotes a positive culture that is reflective of its commitment to providing right support, care, and fostering the right culture. Staff are not only kind and knowledgeable but are also skilled at empowering residents to make their own choices. The leadership at South Avenue clearly understands the importance of community links, enabling residents to stay connected with external support networks and engage with the local community.

Conclusion: South Avenue continues to excel in providing high-quality care aligned with the CQC's guidance for services supporting individuals with learning disabilities and autism. The care home's consistent 'Good' rating across various assessments highlights its success in creating a safe, supportive, and empowering environment for its residents. Through continuous adherence to the principles of right support, right care, and right culture, South Avenue remains a commendable service provider in the care sector.