In-charge : Ms Sadie McLeish
Phone : (020) 8461 3062
Address : 133 Wellmeadow Road, London, SE6 1HP
Little Haven, a care home that provides accommodation and personal care without nursing, was recently inspected to evaluate its compliance with the Health and Social Care Act 2008. The inspection included an unannounced visit, examining both the care provided and the premises. The facility currently supports up to 15 residents living with mental health conditions.
Ratings Summary: Little Haven received an overall rating of 'Good' from the Care Quality Commission (CQC). This rating was based on a detailed assessment of the home's services, and it continues to uphold the standards set in the previous rating from 2018.
Care Quality and Resident Experience:
Residents at Little Haven expressed positive feedback regarding the quality of care, noting the helpfulness and responsiveness of the staff. The care home maintains effective systems for managing medications and ensuring the delivery of care is person-centered. Residents are empowered to have maximum choice and control over their lives, with support provided in the least restrictive manner possible. This approach aligns with the service's policies and systems, demonstrating a commitment to respecting and enhancing residents' autonomy and dignity, thereby contributing positively to their overall experience and satisfaction with the care they receive.
Environment and Activities:
The inspection of Little Haven's environment, though not detailed in the report, appears to support a safe and conducive living space for its residents, especially those with mental health conditions. Given the positive resident feedback, it is likely that the environment is tailored to meet their needs, fostering a sense of community and individuality. The facility’s focus on non-restrictive support suggests that activities and daily interactions are designed to encourage independence and engagement, crucial for mental health recovery and well-being. Such an environment not only supports physical health but also significantly contributes to the psychological and emotional stability of the residents.
Safety and Health Management:
The inspection team assessed the safety and health management at Little Haven, noting the implementation of effective medication management systems. The facility’s approach to health management underscores its commitment to maintaining a safe environment for both residents and staff. Regular monitoring and audits of the service help ensure ongoing compliance with health standards and prompt response to any potential issues. This proactive management is critical in a setting that supports individuals with mental health conditions, ensuring that both physical and mental health needs are adequately addressed and that the environment remains secure and supportive.
Leadership and Community Links:
Leadership at Little Haven is effective, as evidenced by the continued 'Good' rating and the lack of any significant risks found during the inspection related to governance or leadership concerns. The management appears to be well engaged in maintaining high standards of care, transparency, and learning from previous incidents to prevent future risks. The registered manager's role is pivotal in overseeing these processes and ensuring that the home's operations are in line with regulatory requirements. The leadership's commitment to openness and continuous improvement fosters a trustworthy and stable environment for residents and staff alike.
Conclusion: Little Haven has demonstrated its ability to provide high-quality, person-centered care in a safe and well-managed environment. The home's leadership effectively addresses the needs of its residents, ensuring their safety, dignity, and independence. With ongoing positive feedback from residents and a stable 'Good' rating, Little Haven continues to be a reliable care provider for individuals with mental health conditions.
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