In-charge : Mrs Kerry Johnson
Phone : (01474) 834877
Address : Dale Road, Southfleet, Kent, DA13 9NX
Dale Lodge provides personal care and accommodation for up to 20 individuals, focusing on older adults and those living with dementia. A recent assessment conducted from February 6 to February 13, 2024, evaluated the home’s ability to protect residents from abuse, meet their care needs effectively, and support their independence and equality in outcomes.
CQC Rating: Dale Lodge maintained its previous 'Good' rating, demonstrating consistent performance in providing quality care and meeting regulatory standards. This rating reflects the effectiveness of its care delivery and the positive atmosphere observed during the assessment.
Care Quality and Resident Experience:
Residents at Dale Lodge expressed high satisfaction with the care provided, indicating a safe and supportive environment. Feedback highlighted the respectful and patient nature of the staff, who were well-trained and familiar with the residents' needs and preferences. Residents appreciated the choice and independence afforded to them, particularly in daily activities and care decisions. The ability of residents to participate in community outings and maintain active lifestyles significantly contributed to their quality of life. Observations of interactions between staff and residents, who were unable to verbalize their feedback, showed a caring and attentive approach, confirming that the service effectively supports residents in a manner that respects their dignity and individuality.
Environment and Activities:
The environment at Dale Lodge was described as friendly and happy, conducive to fostering a sense of community and well-being among residents. The facility offered a variety of appropriate activities, encouraging residents to engage socially and stay active. The emphasis on maintaining independence and encouraging participation in external community activities indicates a dynamic approach to care. Such initiatives not only support physical health but also mental and emotional well-being, enhancing residents' overall life satisfaction. The positive atmosphere and availability of diverse activities align with the home’s commitment to providing a stimulating and supportive living environment for all residents.
Safety and Health Management:
Dale Lodge has implemented effective systems and processes to safeguard residents from abuse. Staff training and recruitment are handled with the necessary rigor to ensure a safe and competent caregiving team. The staff's familiarity with the residents' protected characteristics and specific needs allows for tailored support that considers individual impacts on their lives. The proactive approach to safety, combined with comprehensive care plans and regular staff training, ensures that residents receive appropriate and responsive care. The availability of sufficient staffing further enhances the home’s ability to provide timely and effective support, thereby maintaining a secure environment where residents feel safe and their health needs are adequately met.
Leadership and Community Links:
The leadership at Dale Lodge has successfully maintained a high standard of care, as evidenced by the consistent 'Good' rating from inspections. The registered manager and staff exhibit a deep understanding of the residents' needs and actively work to ensure these are met in a person-centered approach. The leadership’s commitment to involving residents and their families in care decisions promotes transparency and trust. Additionally, the staff’s efforts to integrate residents into the community through trips and activities reflect a strong connection to local resources, enriching the residents' experiences and supporting their social connections. Such leadership practices are pivotal in fostering a supportive and inclusive atmosphere at Dale Lodge.
Conclusion: Dale Lodge continues to excel in providing high-quality care, ensuring safety, and promoting independence among its residents. The positive feedback from residents and their relatives underscores the compassionate and effective care provided by the staff. The home's sustained 'Good' rating highlights its success in maintaining a safe, engaging, and supportive environment for older adults and those with dementia, affirming Dale Lodge as a commendable choice for personal care and accommodation.
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