In-charge : Mrs Rebecca Louise Barnett
Phone : (01623) 636350
Address : Mansfield Road, Clipstone Village, Mansfield, Nottinghamshire, NG21
Clipstone Hall and Lodge is a care home that provides personal care and support to older adults, younger adults, and people living with dementia. The facility underwent an unannounced assessment on February 6 and 7, 2024, using the Care Quality Commission's (CQC) new Single Assessment Framework (SAF). This marked a departure from the previous Key Lines of Enquiry (KLOEs) approach, focusing on a broader range of quality statements.
CQC Rating: The latest assessment did not cover all quality statements; thus, ratings for 'Safe,' 'Caring,' and 'Well-led' areas were carried forward from the previous inspection where the home was rated as 'Requires Improvement.' The assessment focused on aspects such as learning culture, involvement in risk management, staffing, immediate needs response, leadership, governance, freedom to speak up, and workforce equality and diversity.
Care Quality and Resident Experience:
Residents expressed mixed feelings about the staffing levels; while routine support occasionally lagged due to staff shortages, they felt confident in receiving emergency assistance. The lack of call bells in communal areas was a noted concern, impacting the timely meeting of resident needs. Despite these issues, the staff were praised for their kindness and compassion. There was an ongoing effort to hire an activities coordinator to address the need for more varied activities.
Environment and Activities:
The environment at Clipstone Hall and Lodge allows residents to exercise choice and control over their lives in the least restrictive manner, adhering to well-established policies and systems. However, the need for improvement in activity offerings was clear, highlighting an area where resident engagement could be enhanced once new staffing is in place.
Safety and Health Management:
Safety within the home was affirmed by residents, particularly in emergency situations, suggesting effective crisis management protocols. However, the overall risk management could benefit from more consistent staffing and better access to emergency call systems in all areas of the home.
Leadership and Community Links:
Leadership at Clipstone Hall and Lodge appears to be proactive in addressing concerns raised by residents, with a commitment to improving the service. The management's openness to resident feedback and ongoing recruitment efforts indicate a dedication to enhancing both the quality of care and the work environment.
Conclusion: Clipstone Hall and Lodge continues to face challenges, particularly in staffing and activity programming, which have direct impacts on the quality of care and resident satisfaction. While safety and leadership practices provide a strong foundation, the implementation of the SAF and subsequent assessments will be crucial in addressing these areas for improvement. The management's responsiveness to feedback and their efforts to fill key positions are positive steps toward elevating the home's overall standard of care.
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