In-charge : Tracey O'Sullivan (Home Manager)
Phone : 01527 65115
Address : Hewell Road, Redditch B97 6AT
Bowood Court & Mews, managed by Bowood Care Homes Limited, is a residential care facility in Redditch, Worcestershire. It accommodates up to 93 individuals across two buildings on the same site, supporting younger and older adults with physical and/or sensory impairments. The smaller of the two buildings, Bowood Mews, specializes in dementia care. However, during the most recent inspection, all residents were housed in Bowood Court, the larger building.
CQC Rating: The latest inspection, conducted on November 7, 2023, and reported on March 27, 2024, awarded Bowood Court & Mews an overall 'Good' rating by the Care Quality Commission (CQC). Specifically, the service received 'Good' ratings for being safe and effective, but 'Requires Improvement' in the well-led category. These results show a progression from the previous 'Requires Improvement' rating, indicating improvements in several operational areas.
Care Quality and Resident Experience:
The care plans at Bowood Court & Mews are comprehensive, tailored to individual needs, and include detailed risk management strategies. Residents receive safe medication management with ongoing staff training and competency checks. However, the inspection noted some inconsistencies in medicine record-keeping and controlled drug checks, which were addressed during the inspection. Residents feel safe and supported by knowledgeable staff who follow robust safeguarding and infection control protocols.
Environment and Activities:
The environment supports a range of resident needs, including those with sensory impairments and dementia. Although all residents currently reside in Bowood Court, the facility ensures that living spaces are homely and personalized. Activities are being actively improved and diversified to enhance resident engagement and quality of life.
Safety and Health Management:
Significant improvements were noted in the management of risks and safety protocols since the last inspection. Staff effectively assess and mitigate risks, with particular attention to safe moving and handling practices and dietary modifications. Despite some minor issues in medication management, overall practices ensure resident safety and comply with health regulations.
Leadership and Community Links:
Leadership at Bowood Court & Mews is an area noted for required improvement, particularly in establishing clear managerial roles and sustaining long-term improvements. The frequent changes in management and staff have contributed to some uncertainty among residents and their families regarding leadership. Nonetheless, the facility maintains strong community links and works collaboratively with local health services to support resident welfare.
Conclusion: Bowood Court & Mews demonstrates a commitment to providing high-quality care and has made notable progress in addressing previous regulatory breaches. While improvements in leadership stability and clarity are needed, the care home continues to offer a safe, effective, and resident-centered environment. The ongoing efforts to enhance staff training and resident activities further contribute to the overall positive impact on the quality of life for its residents.
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